Privacy Policy

Last updated: May 2026

The short version: We collect only what we need to run the service, we don't sell your data, and most of your sensitive details (like payment info) are handled securely by our trusted providers, not stored by us.

1. Who we are

The Punters Den ("we", "us", "our") provides AFL and NRL betting tips and analysis. This policy explains how we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What we collect

Depending on how you interact with us, we may collect:

Account & contact details — such as your name and email address, when you subscribe or contact us.
Subscription & payment information — processed securely by our payment provider, Stripe. We do not store or have access to your full card details.
Usage data — basic analytics about how the website is used (e.g. pages visited), which may be collected via cookies or similar technologies.
Communications — any messages you send us.

3. How we use your information

To provide and deliver the Service and your tips.
To manage your subscription, billing, and account.
To respond to your enquiries and provide support.
To improve the website and our content.
To comply with our legal obligations.

4. Third-party providers

We rely on trusted third parties to operate the Service, including our payment processor (Stripe) and our SMS provider, which we use to send your private tips link and weekly updates to your mobile number. These providers handle your information under their own privacy policies, and we encourage you to review them.

5. Disclosure of your information

We do not sell your personal information. We may disclose it to our service providers (as above), or where required by law, or to protect our rights. Some providers may store or process data overseas.

6. Cookies

The website may use cookies or similar technologies to support functionality and basic analytics. You can control cookies through your browser settings, though some features may not work without them.

7. Data security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

You may request access to, or correction of, the personal information we hold about you. To make a request, or to make a privacy complaint, contact us through the channels on our website. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

10. Contact

For privacy questions or requests, contact us through the channels listed on our website.